ABOUT US
Our Policies
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Shipping Policy
- Destinations: We ship to Canada, the USA, and select international countries.
- Rates: Standard shipping rates are based on order weight and destination. Free standard shipping on orders over $100.
- Processing Time: Orders are processed and shipped within 1-2 business days.
- Delivery Time: Estimated 3-7 business days within Canada.
- Tracking: Tracking numbers provided for all shipments.
- Address Accuracy: Ensure accurate shipping addresses to avoid delays.
- Delivery Attempts: Packages may be held at a nearby pickup location if undelivered.
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Return Policy
- Eligibility: Items must be returned within 30 days, unworn, unwashed, and in original condition with tags.
- Process: Contact customer service at returns@crystalcomfort.ca with order details for return authorization.
- Refunds: Processed within 7-10 business days after receiving the returned item. Original shipping fees are non-refundable.
- Exchanges: Follow the return process and place a new order for different sizes or colors.
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Terms and Conditions
- Use of Site: Only for lawful purposes; do not violate any laws or regulations.
- Intellectual Property: Site content is owned by Crystal Comfort Wears or licensors and protected by law.
- Product Information: We strive for accuracy but do not warrant error-free information. Errors may be corrected, and offers revoked.
- Order Acceptance: Receipt of an order confirmation does not signify acceptance. Orders can be accepted, declined, or limited.
- Limitation of Liability: Crystal Comfort Wears is not liable for any indirect, incidental, or punitive damages.
- Governing Law: Governed by the laws of Ontario, Canada.
- Changes to Terms: Terms may be updated; continued use of the website constitutes acceptance of changes.
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Contact Information
- Shipping Policy Queries: sales@crystalcomfort.ca
- Return Policy Queries: returns@crystalcomfort.ca
- Terms and Conditions Queries: sales@crystalcomfort.ca
